At Parc Decor, we strive to provide a seamless experience from checkout to delivery. This policy explains our shipping options, delivery timelines, and what to expect once your order is placed.
Where We Ship
We ship worldwide using trusted carriers. Shipping options vary by destination and are displayed at checkout. Products ship from our network of partner warehouses located in the United States and internationally depending on the item ordered.
Shipping Costs
We offer complimentary standard shipping on all orders worldwide. For select items, expedited or express shipping options may be available at an additional cost. All available shipping methods and their costs are displayed at checkout.
Order Processing and Production
In-stock items typically ship within 1-3 business days of purchase. Made-to-order items begin production within 1-3 business days. Business days are Monday through Friday, excluding holidays.
Gift cards are delivered electronically and are fulfilled immediately after purchase.
Delivery Times
At checkout, you will see available shipping options and their estimated delivery timeframes based on your order and destination. Below are general timeframes for reference.
In-Stock Items
Standard Shipping: United States orders typically arrive within 5-10 business days. International orders typically arrive within 8-20 business days. Many orders arrive sooner, but we recommend planning for these timeframes to account for any carrier or customs delays.
Expedited Shipping: Expedited options are available for many items and destinations. Calculated delivery dates are shown at checkout.
Made-to-Order Items
Made-to-order items are crafted specifically for you after your order is placed. These items typically arrive within 2-4 weeks from the order date. You will see a 2-4 week arrival notice on the product page and again at checkout if an item falls into this category.
Backordered Items
Occasionally, an item may be temporarily out of stock but still available to order. If this is the case, you will see a backorder notice on the product page and in your cart. We will ship the item as soon as it is restocked. The delivery timeframe at checkout reflects transit time once the item ships. For an estimated ship date, please contact us.
Freight and Large Item Deliveries
Furniture and oversized items may ship via specialized freight carriers. The delivery process differs from standard shipments.
Scheduling: The freight carrier may contact you to schedule a delivery appointment.
Delivery Location: Most freight deliveries are curbside or to the first accessible area, such as a garage or building entrance. Carrier discretion may vary.
Signature: A signature is typically required upon delivery.
Your Responsibility: You are responsible for being available to receive freight deliveries at the scheduled time. Missed delivery appointments may result in additional carrier fees, which are your responsibility.
Inspection Requirement: You must inspect freight shipments at the time of delivery. If visible damage is present, note it on the delivery receipt before signing. Failure to note visible damage may void your ability to file a freight claim. For concealed damage discovered after delivery, see our Return & Refund Policy. We strongly recommend taking photos of the shipment and packaging at the time of delivery.
Refused Deliveries: You may refuse delivery only if visible damage is present and noted on the delivery receipt. You may not refuse delivery for change of mind or any non-damage reason. Concealed damage must be reported after delivery following our damage claim process and does not justify refusal of delivery. If you refuse delivery for any reason other than documented visible damage, you will be responsible for all return shipping costs, carrier fees, and original outbound shipping costs (even if advertised as complimentary), which will be deducted from any refund.
Risk of Loss and Delivery Confirmation
Risk of loss transfers to you upon successful delivery. Parc Decor remains responsible for items that are lost or destroyed in transit. Delivery confirmation may include carrier scans, GPS data, photo confirmation, or signature confirmation where applicable.
If a carrier marks an order as delivered, it is considered delivered. Parc Decor does not reship or refund orders marked as delivered by the carrier due to theft or loss after delivery. However, we will assist you with filing carrier claims where possible.
Customs and Import Fees
United States Customers: All U.S. orders are shipped Delivered Duty Paid (DDP), meaning no customs fees, import taxes, or duties are due upon delivery.
International Customers: International orders may be subject to customs duties, taxes, or import fees determined by your country. These charges are your responsibility and are not included in your order total. Customs authorities determine import charges independently of Parc Decor, and such charges are not controlled or collected by us. Your local customs office or carrier will notify you if payment is required prior to delivery.
Order Tracking
You will receive a shipping confirmation email with tracking information once your order ships. Tracking updates may take 24-48 hours to activate after shipment. You can track your order using the link in your confirmation email or on our Order Tracking page.
Orders containing multiple items may arrive in separate shipments. This allows us to get your products to you efficiently. Tracking details will be provided for each shipment.
Shipping Delays and Liability
Estimated delivery times are not guaranteed. Delays may occur due to carrier transit, weather conditions, customs processing, or other factors beyond our control. Parc Decor is not liable for carrier delays once a shipment has been dispatched.
If your order has not arrived within the estimated timeframe, please contact us. We will assist by tracking the shipment, coordinating with the carrier, and working with you toward a resolution.
If your order is lost or arrives damaged, please refer to our Return & Refund Policy for next steps.
Delivery Address Requirements
A valid street address is required for most orders. Many carriers cannot deliver to P.O. boxes, particularly for oversized or freight shipments. If a P.O. box is provided and delivery is not possible, we may contact you to request an alternate address prior to shipping.
You are responsible for providing accurate and complete delivery information at checkout. Parc Decor is not responsible for delays, delivery failures, or additional fees resulting from incorrect or incomplete address details.
If a delivery attempt fails due to address issues or recipient unavailability, the carrier may hold the shipment for pickup or require delivery to be rescheduled. You are responsible for working directly with the carrier to retrieve or reroute your package. Any fees incurred from failed delivery attempts or address corrections are your responsibility.
We encourage you to review your shipping address immediately after placing an order. If you notice an error, contact us as soon as possible. Address changes may not be possible once an order has entered fulfillment or shipped.
Questions
If you have any questions about shipping, tracking, or delivery, please contact us. We typically respond within 24 hours.