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Shipping Policy

At Parc Decor, we strive to provide a seamless experience from checkout to delivery. Depending on the items in your order and the available shipping options, your purchase may arrive in separate shipments. We coordinate all shipments to ensure they reach you smoothly and in a timely manner.

 

Shipping Costs & Options

 

  • Free Standard Shipping: We offer free standard shipping on most items. In many cases, you won’t pay anything for standard delivery.

  • Shipping Fees for Certain Items: Some products (for example, items sold by our partner vendors, very large or heavy items, or special-order products) may incur a shipping charge. Any applicable shipping fee varies based on factors like item size, weight, and destination. If a shipping cost applies to your order, it will be calculated and shown at checkout before you finalize your purchase.

  • Expedited & Express Shipping: On select products, expedited or express shipping options may be available for an additional cost. If faster shipping methods (such as a premium or express courier service) are offered for your order, these options and their prices will be displayed at checkout. Choosing an expedited option will prioritize processing of your order and speed up the transit time using faster shipping services (e.g. FedEx Priority or DHL Express).


Note: All available shipping methods and costs (if any) are visible during checkout once you enter your shipping address. We do not maintain a public rate table because shipping fees are dynamic and determined by real-time carrier rates and promotions. Rest assured, the majority of standard shipments are free, and you will be able to review any shipping charges (for special items or upgraded shipping) before payment.

 

Order Processing & Production Time

 

Once your purchase is confirmed, please allow 1–3 business days for us to process your order. Order processing includes activities such as verifying payment, preparing the items, and packaging for shipment. Our business days are Monday through Friday, excluding holidays.

Made-to-Order Items: Certain products – for example, high-end furniture, custom lighting fixtures (like chandeliers), or other made-to-order items – require additional time for craftsmanship or production before they can be shipped. This means the production lead time for these items will extend your order’s processing period beyond the usual 1–3 days. We will inform you of the estimated production time for any such items (either on the product page or via follow-up communication after purchase).

Get a Precise Estimate: If you are planning to purchase large furniture or custom-made pieces, we encourage you to contact us with the details of the items and your shipping city/country before placing your order. We’re happy to provide the most accurate delivery timeframe for your specific order and location. Our goal is to set correct expectations, especially for items that may take longer to make or prepare.

After your order has finished processing (and any production lead time is completed), we will ship it out and email you a shipping confirmation with tracking information.

 

Delivery Estimates

 

Delivery times depend on the shipping method selected and your location. Here are general guidelines:

  • Standard Shipping: Once shipped, standard deliveries typically arrive within 4 to 12 business days in most cases. Actual transit time may vary based on the distance to your destination and local delivery services in your area.

  • Expedited/Express Shipping: If you selected a premium or express shipping method, your order will arrive faster than standard shipping. Expedited shipments often arrive in just a few days, and express shipments are the fastest (sometimes as quick as 2–5 business days after dispatch, depending on destination and carrier). These faster options can significantly reduce the transit time, but availability depends on your location and the item ordered.

  • Freight & Oversized Items: Very large items or bulk furniture pieces that ship via freight truck or specialized carriers can take longer. Delivery for freight shipments is usually in the range of 15 to 60 days after leaving the warehouse. This extended timeframe accounts for scheduling with freight companies and any required appointments for delivery. We will coordinate with you on these deliveries since they may require additional arrangements (such as a delivery appointment or curbside delivery).

 

Please note that the delivery estimates above do not include the 1–3 business days processing time (or any production time for custom items). The delivery clock starts once you receive the shipping confirmation email with tracking. If you need the most accurate estimate for when a particular product will reach you, feel free to reach out to us with your address and the item in question – we can provide a more tailored estimate based on current logistics.

 

Shipping Destinations


Worldwide Shipping: We ship to most countries worldwide. Our goal is to get your order to you no matter where you live. If you can place an order on our site with your address, it generally means we can ship to your country.

However, in rare cases we may encounter restrictions or carrier limitations for certain products going to specific countries or regions. In such cases, we reserve the right to cancel the order. If we are unable to ship an item to your location, we will promptly inform you and issue a full refund for that item/order. We will always communicate with you if an issue arises and work with you on possible alternatives whenever possible.

 

Delivery Address Requirements


For a smooth delivery, we require a street or business address whenever possible. While many smaller parcels can be delivered to P.O. boxes via local postal services, not all carriers or services can deliver to a P.O. box:

  • P.O. Boxes: We strongly recommend not using a P.O. box as your delivery address. Major carriers like UPS, FedEx, and DHL do not deliver to P.O. boxes for many services, especially for larger or expedited shipments. If you enter a P.O. box for an order that cannot be sent via postal mail, it may delay your shipment as we will need to reach out for an alternate address.

  • Street/Business Addresses: Providing a physical street address (residential or business) is the best way to ensure your order can be delivered by any carrier without issues. Our checkout process will ask for a street address, and in cases where a P.O. box is provided, we may contact you to obtain a physical address if needed.

 

Customs and Import Fees


All orders are shipped in compliance with international shipping regulations. Please be aware of the potential for customs duties or import taxes when ordering from outside our main fulfillment regions:

  • International Orders: Many of our orders are shipped from global fulfillment centers (including locations outside of the U.S.). Most orders will not incur customs fees, but depending on your country’s import laws and the value or nature of the items, your government’s customs office may assess duties, taxes, or other import fees upon arrival. These charges are determined by local authorities and are beyond our control.

  • Customer Responsibility: You, as the importer of record, are responsible for paying any such duties and taxes that your country imposes. We do not collect or charge these fees at checkout, since they are levied by your local customs agency. The shipping carrier (or your country’s customs department) will typically inform you if any payment is due before they deliver the package.

  • Refusal of Delivery: If you choose not to pay your local import taxes or customs fees and the package is consequently returned to us, we will refund you for the order minus the original shipping costs. (Shipping costs will be deducted because we had to incur those fees to send the package out, and the carrier will not refund those to us.) We strongly advise checking with your local customs office if you are unsure about any potential import fees for the products you intend to order.

  • Customs Delays: Occasionally, international shipments can be delayed in customs for processing. These delays vary by country and are unfortunately not something we can control. If your package is taking longer than expected, it might be worth contacting your local customs office or reaching out to us so we can assist in getting more information.


Helpful Tip: If you’re unsure whether an item will be subject to import fees, it’s a good idea to contact your country’s customs authority for information on import thresholds and duties before placing your order. This can help prevent surprises upon delivery.

 

Order Tracking

 

We make it easy for you to track the progress of your shipment:

  • Shipping Confirmation: After we ship your order, we will send a shipping confirmation email to the email address you provided during checkout. This email will contain your tracking number and a link to track the shipment.

  • Online Tracking: You can click the tracking link in your email to see real-time updates on your package’s journey. Alternatively, you can enter the tracking number on our website’s Order Tracking page (or directly on the carrier’s tracking page) to get the latest status.

  • Tracking Updates: Please note that tracking information may take 24-48 hours to update from the time you receive your shipping confirmation. Don’t be concerned if you don’t see immediate movement on the tracking; the package is likely in transit and the system will update soon. Some carriers don’t show detailed tracking scans until a shipment is well underway.

  • Need Help? If your tracking number isn’t updating after a couple of days, or if you have any worries about the status of your delivery, feel free to reach out to us. We can help verify the shipment’s status and give you additional info if needed. Our goal is to keep you informed and confident while you await your order.

 

Shipping Delays & Issues

 

While we do our very best to deliver within the estimated timeframes, there are occasionally circumstances beyond our control that can cause delays. Please understand that we cannot guarantee a specific delivery date for most orders. The estimated delivery windows (mentioned above for each shipping method) are averages and not absolute guarantees.

Potential causes of shipping delays include, but are not limited to: carrier transit delays, weather or natural events, peak holiday shipping traffic, pandemics or local lockdowns, customs clearance procedures for international orders, or unforeseen logistical issues. Once your package leaves our facility, its transit is in the hands of third-party shipping carriers (and customs, if crossing borders). We are not liable for delays that occur after the package has been handed over to the shipping carrier. However, we will do everything we reasonably can to assist you in tracking a delayed package and communicating with the carrier to resolve any issues.

If your order seems to be severely delayed or lost in transit, please contact us so we can open an inquiry with the carrier and keep you updated. Your satisfaction is important to us, and we will work to find a solution (whether that means locating the package, sending a replacement, or issuing a refund as appropriate to the situation).

Trade Orders: Please note that trade clients or bulk orders may have different shipping terms and timelines agreed upon separately. If you have a trade account with us, refer to your trade agreement or contact your account representative for specific details. (For regular retail customers, this note does not apply.)

 

Contact Us

 

If you have any questions or concerns about our shipping policy, need help with tracking your order, or want clarification on delivery options, please don’t hesitate to contact us. We are here to help ensure your shopping experience is positive from start to finish.

Feel free to contact us before placing your order if you’d like to confirm any detail about shipping – whether it’s about delivery times, stock availability, shipping costs, or anything else. Transparent communication is part of our commitment to customer satisfaction. Thank you for shopping with Parc Decor, and we look forward to delivering your order to you!