We want you to love your purchase from Parc Decor. If you need to return an item or have an issue with your order, this policy explains what you can expect. By placing an order, you agree to the terms outlined below.
Eligible Items and Return Window
The return window is thirty (30) days from the date your order is delivered.
To qualify for a return, items must be new, unused, and unassembled. Items must be returned in original packaging with all parts, accessories, and materials included. Products must be in the same condition in which they were received.
Non-Returnable Items
Gift Cards: Gift cards are final sale and cannot be returned, exchanged, or redeemed for cash (except where required by law).
Personalized or Custom Orders: Items that are custom-made, personalized, or special-order based on customer specifications are not eligible for return unless they arrive damaged, defective, or incorrect due to a manufacturing or shipping error. See the Damaged or Incorrect Items section below for how to report issues.
How to Initiate a Return
To initiate a return, please contact us within thirty (30) days of delivery. Include your order number, the item(s) you wish to return, and the reason for return.
Step 1 – Request Authorization: Contact our support team to request a return. Returns must be approved before items are sent back.
Step 2 – Receive Instructions: Once approved, we will provide return instructions and the correct return address. Return addresses may vary depending on the item and destination.
Step 3 – Ship the Item Back: Pack the item securely in its original packaging. Use a trackable shipping service and ship the item to the address provided. Parc Decor does not arrange carrier pickups for voluntary returns; return shipping is your responsibility unless otherwise stated.
Important: Returns sent without prior authorization may not be accepted or processed.
Return Shipping Costs
Change of Mind or Unwanted Items
If you are returning an item because you changed your mind, ordered incorrectly, or no longer want it, return shipping costs are your responsibility. We do not provide prepaid return labels for voluntary returns. Expedited or express shipping fees paid on the original order are non-refundable for voluntary returns.
Our Error or Defective Items
If your return is due to an error on our part (wrong item, wrong color, defective, or damaged product), we will cover return shipping, provide a prepaid return label, and offer a replacement or full refund. Any expedited shipping fees you paid will also be refunded.
No Restocking Fees
We do not charge restocking fees. As long as returned items meet eligibility requirements, you will receive a refund for the product price.
Freight Returns
Large items that shipped via freight must be returned via freight carrier. For voluntary returns, you are responsible for arranging and paying for return freight pickup.
Damaged or Incorrect Items
Please inspect your order upon delivery. We strongly recommend taking photos of the shipment and packaging at the time of delivery.
Damage or incorrect item claims must be reported within five (5) days of delivery. Photo or video evidence is typically required. Late or unsupported claims may be denied.
Standard Shipments: Contact us within five (5) days of delivery if your item arrives damaged, defective, or incorrect.
Freight Shipments: Inspect large items immediately before signing for delivery. If visible damage is present, note it on the delivery receipt. Failure to note visible damage may void your ability to file a freight claim. For concealed damage discovered after delivery, contact us within five (5) days.
Depending on the extent of damage, we will work with you to find the best solution, which may include a partial refund or repair credit if the damage is minor and you would like to keep the item, replacement parts if applicable, or a full replacement or refund for items with significant damage. We will file any necessary claims with the carrier on your behalf.
Lost Packages
If your package is confirmed lost in transit, contact us. We will file a claim with the carrier and send a replacement or issue a refund, typically within three to seven business days.
If a carrier marks an order as delivered, it is considered delivered. Delivery confirmation may include carrier scans, GPS data, photo confirmation, or signature confirmation where applicable. Parc Decor does not reship or refund orders marked as delivered by the carrier due to theft or loss after delivery. However, we will assist you with filing carrier claims where possible.
Exchanges
We do not offer direct item-for-item exchanges. To exchange an item, place a new order for the desired item and initiate a return for the original item following the process above. Once the return is received and approved, a refund will be issued.
If an exchange is needed due to damage or an incorrect item, we will handle it directly at no cost to you.
International Returns
International orders follow the same thirty (30) day return policy. International customers are responsible for return shipping costs unless the return is due to our error. Returned packages should be marked as "Returned Goods" to avoid customs charges. Duties, taxes, or import fees paid on the original order may not be refundable. Return addresses may vary by country; we will provide the correct return instructions when your return is approved.
EU 14-Day Right of Withdrawal
If your order is shipped to a country within the European Union, you have a legal right to withdraw from your purchase within fourteen (14) days of delivery, without providing a reason, in accordance with EU consumer protection laws. To exercise this right, you must notify us of your decision to withdraw within fourteen (14) days of receiving your order. The item must be returned unused and in its original condition. Return shipping costs are your responsibility unless the return is due to damage, defect, or error on our part. Our standard thirty (30) day return policy applies in addition to this statutory right and does not limit or replace your EU withdrawal rights.
Refunds
Once your return is received and inspected, we will notify you of approval. Approved refunds are issued to the original payment method within five to seven business days. Processing time by your bank may vary.
You may request store credit instead of a refund to your original payment method. Store credit is issued instantly upon request.
We reserve the right to issue partial refunds or deny returns if items are returned used, damaged, incomplete, or not in original condition.
If a return does not meet eligibility requirements, we will contact you with the following options: accept a partial refund based on the item's condition, pay for return shipping to have the item sent back to you, or forfeit the item with no refund. We will notify you before taking any action.
Store Credit
Store credit does not expire, cannot be converted to cash (except where required by law), and is non-transferable. Store credit may also be issued situationally as compensation for service issues. Store credit becomes void if fraud or abuse is later identified.
Order Cancellations
We aim to be as flexible as possible while balancing the costs involved in fulfillment and production.
Standard and Backordered Items
Orders for standard items, including backordered items, may be canceled free of charge at any time before the order has shipped. Once an order has shipped, it cannot be canceled and must be handled as a return.
We encourage you to contact us as soon as possible if you wish to cancel. Some of our fulfillment partners continue processing orders outside of standard business hours, including evenings and overnight. Cancellation requests are processed in the order received and are subject to fulfillment status at the time they are reviewed. We make reasonable efforts to honor cancellation requests, but we cannot guarantee cancellation once an order has entered fulfillment or shipped.
Made-to-Order Items
Made-to-order items may be canceled free of charge within forty-eight (48) hours of purchase, provided production has not yet begun. Production may begin before the forty-eight (48) hour window elapses.
After forty-eight (48) hours from purchase, or once production has started (whichever occurs first), cancellation requests will incur a twenty percent (20%) cancellation fee to cover materials, labor, and administrative costs already incurred. This fee will be deducted from the refund amount.
Production is considered to have started once the manufacturer has received the order and begun fabricating or assembling components specifically for your item.
Orders That Have Shipped
Once an order has been prepared for shipment and handed over to the carrier, it cannot be canceled or modified. In these cases, you may initiate a return after delivery following the process above.
Trade and Business Clients
Trade and business clients are subject to the same return, cancellation, and shipping policies as consumers. Trade discounts and trade accounts are offered at Parc Decor's discretion and may be modified or revoked at any time.
Contact Us
To request a return, cancellation, or refund, or if you have questions about this policy, please contact us. We aim to respond promptly and work toward a fair resolution.