We want you to love your purchase from Parc Decor. If you need to return an item or have an issue with your order, our policy below explains what you can expect. We strive to make our return and refund process clear, fair, and hassle-free.
Eligible Items and Return Window
You may return most items within 30 days of delivery for a refund. To be eligible for a return, the item must be in new, unused condition, with all original packaging, parts, and accessories included. Please ensure the product is not assembled or used, and that it’s returned in the same condition you received it. The 30-day return period begins on the day you receive your order.
Non-Returnable Items
While we accept returns on the majority of our products, a few exceptions apply:
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Gift Cards: Gift cards are final sale and cannot be returned or redeemed for cash.
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Personalized & Custom Orders: Items that are custom-made, personalized, or special-order are not eligible for return.
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Final Sale Items: Products marked as “Final Sale” or “Non-Returnable” on the product page cannot be returned. (Any such designation will be clearly indicated on the product’s page before purchase.)
If you are unsure whether your item is returnable, or if you have questions about a specific product, please contact us for clarification.
How to Initiate a Return
To start a return, please get in touch with our customer service within 30 days of delivery. You can contact us by email or through our website’s contact form with your order number and the item you wish to return. Our team will guide you through the process.
Return Steps:
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Contact Us: Reach out to our support team to request a return. Provide your order number and details of the item(s) you want to return, and the reason for the return (optional for feedback purposes).
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Receive Authorization: Once your return is approved, we will send you return instructions along with the appropriate return shipping address. (We have different return facilities for certain regions, including international orders, so it’s important to use the address we provide in the return instructions.)
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Ship the Item Back: Pack the item securely in the original packaging (including any manuals, accessories, or free gifts that came with it). Affix the return label if we provided one, or use a reliable, trackable shipping service of your choice. You may schedule a pickup with your chosen carrier or drop off the package at their location. Please note: Parc Decor does not directly arrange carrier pickups for returns; it is the customer’s responsibility to ship the item back.
Important: Do not send back any items without first obtaining return authorization. Returns sent to us without prior approval may not be recognized or accepted, and we want to ensure your return is processed correctly.
Return Shipping Costs
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Change of Mind or Unwanted Item: If you are returning an item because you changed your mind, ordered the wrong item, or no longer want it, you are responsible for the return shipping cost. We do not provide prepaid return labels for voluntary returns. Please use a trackable shipping service to send the item back to us for your own protection and peace of mind.
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Our Error or Defective Item: If we made a mistake with your order – for example, we sent the wrong item, the wrong color, or a defective/damaged product – we will cover the return shipping cost. In such cases, we will either send you a prepaid return shipping label or reimburse your return shipping expense. We’ll work with you to make it right, including sending the correct item or a replacement at no additional cost.
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No Restocking Fees: We do not charge any restocking fees or hidden fees for returns. As long as your returned item meets the eligibility conditions described above, you will receive a full refund of the product price.
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Original Shipping Fees: If your order had a standard shipping fee, that fee will be refunded when you return the product (provided the entire order is returned). However, if you paid for an upgraded shipping option (such as expedited or express delivery), the additional premium shipping charges are non-refundable. In other words, we can only refund up to the cost of our standard shipping; any extra amount paid for faster shipping will not be included in your refund.
Damaged or Incorrect Items (Damage Claims)
Please inspect your order promptly upon delivery. If you receive an item that is damaged, defective, or not what you ordered, let us know immediately so we can fix the issue. Damage or incorrect item claims must be reported within 7 days of delivery.
When you contact us about a damaged or wrong item, please provide:
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Your order number,
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A description of the issue, and
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Photos or videos clearly showing the damage or the incorrect item you received.
This evidence helps us quickly verify the problem and find the best solution. Once we approve your claim, we will arrange for a resolution at no cost to you. Depending on the situation, we will either send you a replacement for the damaged/incorrect item or provide a full refund, and we will cover any return shipping needed. We want to ensure you get the product you paid for in perfect condition.
Exchanges
For the fastest service, we do not offer direct item-for-item exchanges in the traditional sense. If you wish to exchange a product (for example, to get a different color or model), the quickest method is to place a new order for the desired item and initiate a return for the original item separately.
Here’s how exchanges work with our process:
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Simply order the new item you want from our website as a fresh purchase.
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Then, contact us to return the original item (as outlined above in the return process). Once we receive and process your return, we will issue a refund to your original payment method for that item.
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This approach ensures you get the new item as soon as possible, rather than waiting for the return to process.
If you prefer not to place a new order immediately, you can also choose to return the original item first and wait for the refund, then make a new purchase. The choice is yours. Remember that availability can change, so ordering the new item sooner can be helpful if you need it quickly.
(Note: In cases of an incorrect or defective item that you want to exchange for the correct one, see the above section on damaged/incorrect items – we will take care of the exchange for you in those situations at our cost.)
International Returns
We welcome international customers and will accept returns from outside the United States, too. The same 30-day return period and conditions apply for international orders. Please be aware of a couple of points for international returns:
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Return Shipping & Customs: International customers are responsible for return shipping costs, just as domestic customers are for change-of-mind returns. We recommend using a trackable international shipping service and marking the package as “Returned Goods” to avoid unnecessary customs fees. Any customs duties, taxes, or fees paid on the original order may not be refundable; you might check with your local customs office for guidance.
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Return Address: We may provide a different return address depending on your country. When you contact us to initiate an international return, we will supply you with the correct return instructions and address for your region. It’s important to wait for our instructions, as sending the item to the wrong location could result in delays or inability to process the return.
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EU 14-Day Cooling-Off Period: If your order was shipped to a country in the European Union, you are also entitled to a 14-day “cooling off” period under EU consumer laws. This means you have the right to cancel or return your order within 14 days of delivery for any reason (even if you just changed your mind), provided the item is unused and in its original condition. This EU return right is part of our 30-day policy — it doesn’t add extra days beyond our standard 30-day window, but it guarantees at least 14 days to decide. If you’re an EU customer exercising this right, please contact us within 14 days of receiving your item to inform us of your intent to return, then ensure the product is shipped back to us promptly in its original condition.
Refunds
Once we receive your returned item, we will inspect it and let you know if the return is approved. Assuming the item meets our return criteria (unused, in original packaging, etc.), we will process your refund to the original payment method.
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Refund Processing Time: After we approve a return, we typically issue the refund within a few business days. Depending on your payment method and bank processing times, it may take approximately 3–7 business days after we issue the refund for the credit to appear in your account. (Sometimes it can be slightly longer for certain banks or credit cards.)
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Notification: You will receive an email notification once your refund is processed. If we encounter any issues with your return (for example, the item arrived in a condition different from what was described), we will contact you to discuss the next steps.
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Partial Refunds or Denials: We reserve the right to issue a partial refund, or to decline a return, if an item is returned in a condition that does not meet our requirements. For instance, if an item is not in its original condition, is missing parts, or is damaged beyond what was reported, and the reason is not due to our error, we may adjust the refund amount accordingly or refuse the return. We will always communicate with you in such cases. Our goal is to be fair, and we evaluate these situations on a case-by-case basis.
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Original Shipping Refunds: As noted above, if you paid a standard shipping fee on your order, that will be included in your refund (fully returned orders). However, any extra amount paid for expedited or premium shipping will not be refunded.
If you have been approved for a refund but haven’t received it after 14 business days, please contact us. We will help investigate the issue (sometimes banks have delays or there might be an error we can help resolve).
Order Cancellations and Modifications
We understand that sometimes you may need to change or cancel an order shortly after placing it. We allow order cancellations or modifications within 24 hours of your order confirmation, for any reason. If you need to cancel or make a change (such as editing the shipping address or removing/adding an item), please contact us as soon as possible within that 24-hour window. If the order has not yet been processed or shipped, we will do our best to accommodate the request.
After 24 hours have passed, orders will begin processing and we may not be able to cancel or modify them. Once an item has been prepared for shipment or handed over to the carrier, the order can no longer be changed or stopped. (In that case, you may still proceed with a return after you receive the order, following the steps above.)
Please note: We do not charge any fees for canceling an order within the allowed time, and any payment made will be fully refunded to your original payment method if the order is successfully canceled. However, if your order has already shipped out, we won’t be able to intercept it, and you might need to initiate a return instead.
Contact Us
If you have any questions about our Return and Refund Policy, or need assistance with a return/exchange, we’re here to help! Please contact us.
We aim to respond promptly and will do everything we can to address your concerns. Your satisfaction is important to us, and we want your experience with Parc Decor to be positive, even if something didn’t work out with your purchase.